BatGuys Services for Homeowners
From BatGuys founder Matthew Grady
In an average year we perform 95% of our animal removal and exclusion services on residential homes. Since my company's inception, I have always recognized the fact that we work for homeowners and not large corporations. As a homeowner myself, I know what it's like to hire contractors. Every year I utilize the services of electricians, plumbers, landscapers and HVAC services in my own home. This allows me to see things from my customers' point of view. Over the years I have built my company around the principles that I find important and that I look for when I hire any type of contractor: Competence, Professionalism, Fair pricing, Honesty, Licensing, Insurance and Warranties are all things that I consider when I hire any company to perform work at my home. As a customer, you will see all of these qualities in our technicians and you will enjoy the fact that our services have been designed for you — the homeowner.
We take great pride in being a small company. We are not the largest company in the wildlife removal business, and we have no desire to be. Being a small company allows us to provide the level of service the larger animal removal companies simply cannot. We know our customers by their first names and not by their invoice numbers. This type of "old world" service is hard to come by in the service industry. It is this "old world" service that sets us apart.
We Are Local!
We are NOT a franchise. We are a small local company. We service all of Eastern Massachusetts and Rhode Island. We know your town and we know the wild animals that reside in it. For more information on the wild animals that live in your town please visit our contact pages.
What We Have
Licensing and Insurance
BatGuys is licensed to perform humane wildlife removal services in both Massachusetts and Rhode Island. BatGuys is also a licensed home improvement contractor. We carry both general liability and workers compensation insurance. Visit our professional credentials page for more information.
All of our animal exclusion services come with written warranties. When we bat-proof or squirrel-proof your home you get a warranty in writing that states that you will be free from these pests for at least the duration of the warranty. If the animals should re-infest your home during the warranty period, we will return to make necessary repairs at no cost to you. We stand behind our work, we stand behind our warranties, and we are proud of that.
We have the resources to provide prompt service for our customers — same-day service in some cases.
GPS Navigation Systems
All of our service vehicles are equipped with GPS navigation systems. This ensures that we'll be there on time.
Unmarked Service Trucks Available
Our customers can request unmarked service trucks to ensure that your whole neighborhood won't know about your animal problem.
Best Equipment and Materials Available
Our service trucks are fully stocked with the finest equipment and materials available.
We have acquired a long list of satisfied customers over the years. We can provide you with references for any type of project.
We have worked hard in the trenches for a number of years to develop a reputation as one of the leading wildlife removal companies in our area. We're proud of that. Read what some of our customers have to say about us.
What We Don't Have
We don't have automated phone systems that go on forever and waste your time.
We answer our own phones. Our customers speak with real live wildlife experts every time they call. If you get our voice mail it's because we're on the other line, with a customer or you've called after hours. Leave us a message and we'll get right back to you.
We don't have company policies that were created at some "Corporate Headquarters" on the other side of the country.
We are a local company with local technicians. We listen to the needs of our customers and structure our services to meet those needs. Our only company policy is that each customer is treated with courtesy, respect and patience on every call.
Our only company policy is that each customer is treated with courtesy, respect and patience on every call.
We don't have "one size fits all" solutions designed without regard for your individual needs.
All of our wildlife control services are flexible, custom-tailored to each individual job. We don't have lengthy service contracts full of fine print that lock you into years of services you don't need. In fact, we don't have any binding contracts at all. Call us when you need us and not when the contract says so.
Not going to be home until after 2 pm? No problem. The job has to be done on a Saturday? No problem. Need that goofy TV antenna taken off your roof while we're up there? Sure. The situation is a nightmare, with a squirrel trapped behind the toilet? We'll take care of it.
If you'd like to hear more about us, or to have us come out and inspect your home, please feel free to contact us.